SHIPMENT POLICY
At HOMEOVIP, we are committed to providing you with prompt, reliable, and secure shipping services. This Shipment Policy outlines the shipping methods, timelines, and costs associated with the delivery of your order. We strive to deliver a smooth and hassle-free shopping experience by ensuring that your products are shipped quickly and safely to your door.
1. Shipping Locations
HOMEOVIP ships to locations both within the United States and internationally. Our shipping services cover the following regions:
Domestic Shipping (United States): We offer shipping to all 50 states, including Alaska and Hawaii. Domestic shipping times vary depending on the shipping method you select, and we will provide an estimated delivery window during checkout.
International Shipping: We also ship to select countries outside the United States. International shipping times may vary depending on the destination country, customs processing, and local delivery services. HOMEOVIP is not responsible for delays caused by international customs or import regulations.
Please contact us at info@homeovip.click if you have questions about whether we ship to your country or if you need additional information.
2. Shipping Methods
To ensure timely delivery, we offer several shipping methods at checkout. These options include:
Standard Shipping: This is the most cost-effective shipping option, typically delivering within 5-7 business days within the United States. International shipments using standard shipping may take 10-20 business days, depending on the country of destination.
Expedited Shipping: For faster delivery, we offer expedited shipping, which typically delivers orders within 2-4 business days for domestic orders and 5-10 business days for international orders. Expedited shipping fees will be calculated during checkout.
Priority Shipping: For customers who need their orders as quickly as possible, priority shipping is available. Domestic priority orders usually arrive within 1-3 business days, while international priority orders typically arrive within 3-7 business days.
Free Shipping: HOMEOVIP offers free standard shipping on select orders or promotions. Free shipping may apply based on the order total or special events. Availability will be clearly indicated at checkout.
3. Order Processing Time
Orders are processed as soon as possible after payment is confirmed. Typically, orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next available business day. You will receive a shipping confirmation email once your order has been dispatched, along with a tracking number if available.
4. Shipping Costs
Shipping costs are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed during checkout, so you will know the exact cost before finalizing your order. If you qualify for free shipping, the shipping fee will be waived.
5. Tracking Your Order
After your order has been shipped, you will receive an email containing your tracking number. You can use this number to track your shipment’s progress through the carrier’s website. Please note that it may take up to 24 hours for tracking information to update.
6. Shipping Delays
While we strive to ensure that all orders are shipped on time, shipping delays may occasionally occur due to weather conditions, holidays, or other unforeseen circumstances. If we are notified of a shipping delay, we will do our best to inform you. We are not responsible for delays caused by external shipping carriers or customs processing.
7. Lost or Damaged Packages
In the event that your package is lost or damaged during transit, please contact us immediately at info@homeovip.click. We will work with the shipping carrier to locate your package or initiate a claim for lost or damaged goods. If necessary, we will arrange for a replacement or issue a refund.
8. Address Changes
If you need to change the shipping address after placing your order, please contact us as soon as possible. We will attempt to update the address if the order has not yet been shipped. Once the order has been dispatched, we are unable to change the shipping address.
9. Customs and Duties (International Orders)
For international orders, customs duties, taxes, and other import fees may apply upon delivery. These charges are the responsibility of the customer and are not included in the order total. HOMEOVIP is not responsible for any customs fees or delays caused by customs processing.