Homeovip Refund and Returns Policy
Effective Date: January 14, 2025

At Homeovip, we are committed to ensuring your satisfaction with our premium watches. This Refund and Returns Policy outlines the conditions under which returns, exchanges, and refunds are processed. By purchasing from Homeovip, you agree to the terms detailed below.

Contact Information
Homeovip
Street: 299 Ingram Road, Greensboro, North Carolina, United States
Phone Number: (336) 668-1564
Email: info@homeovip.click
Website: homeovip.click

1. Eligibility for Returns

Conditions for Returns

  • Items must be returned within 30 days of delivery.
  • The product must be unused, in its original condition, and with all packaging, tags, and accessories intact.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

Non-Returnable Items

  • Gift cards
  • Customized or engraved watches
  • Items marked as “Final Sale”

2. Initiating a Return

Step 1: Contact Customer Service
Email info@homeovip.click with the following details:

  • Order number
  • Reason for return
  • Photos of the product (if applicable)

Step 2: Receive Return Authorization
Once your request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on where to send the product.

Step 3: Ship the Item

  • Package the product securely to prevent damage during transit.
  • Include the RMA number and a copy of your purchase receipt in the package.
  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Process

Conditions for Refunds
Refunds will be processed after the returned item is inspected and approved. Refunds are issued to the original payment method.

Processing Time

  • Refund approval: Within 5 business days of receiving the return.
  • Refund completion: Up to 10 business days, depending on your bank or payment provider.

Shipping Fees
Original shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective product).

4. Exchanges

Homeovip allows exchanges for eligible items. Follow the same process as returns, and specify that you would like an exchange. Exchanges are subject to product availability. If the requested item is unavailable, a refund will be issued instead.

5. Defective or Incorrect Items

If you receive a defective or incorrect product, please contact us at info@homeovip.click within 7 days of delivery. Include:

  • Order number
  • Photos of the item and packaging
    We will arrange a replacement or issue a full refund, including shipping costs.

6. Cancellations

Orders can be canceled if they have not yet been shipped. Contact us immediately at info@homeovip.click with your order number. Refunds for cancellations may take up to 10 business days to process.

7. Return Address

Homeovip
Returns Department
299 Ingram Road, Greensboro, North Carolina, United States

8. Policy Updates

Homeovip reserves the right to amend this Refund and Returns Policy at any time. Updates will be posted on this page with a revised effective date.

9. Contact Us

For questions or assistance with returns and refunds, please contact our customer support team: